HPD Complaints and Violations
What is an HPD complaint?
Anyone can anonymously call 311 to report quality of life complaints in NYC, which are routed to Housing Preservation & Development. These complaints can cover a range of issues, from a lack of heat and hot water, to the presence of rodents or pests, to signs of lead paint. Once they’re placed, complaints are put into an HPD inspector’s queue to investigate.
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Quick Facts
- HPD performs hundreds of thousands of code inspections each year.
- On average, HPD investigates/closes a complaint within 11.3 days, per their 2016 report.
- HPD includes the Housing Litigation Division, which initiates cases in Housing Court.
