DOB Complaints and Violations

When will a DOB inspector investigate a complaint?

Time frames are not given for complaint-based inspections; complaints are typically investigated on the perceived severity of the issue. Click here for a list of DOB complaint categories, and their general inspection priority.

An inspector may not visit the site for some time, and as a result, the complaint will remain open in the DOB’s records. Once an inspector arrives onsite to investigate a complaint, they may do one of two things: close the complaint for lack of an infraction, or close the complaint and issue a resulting DOB-ECB violation. Click here to see a list of Complaint Disposition Codes, outlining possible results for 311-based inspections.

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